“When the outcome drives the process we only go to where we’ve already been.
If process drives the outcome we may not know where we are going, but we will know we want to be there.” -#3 An Incomplete Manifesto for Growth, Bruce Mau
This has been on my mind for the last few weeks. It’s a hard lesson of leadership and of life that I’m watching play out in my world. It is the missed opportunity that takes place when the outcome becomes more important than the process.
I’ve done a lot of ‘gap analysis’ type thinking in my life and in my profession. The general approach is to think about where you want to be (what’s the ideal), look at where you are (reality) and then put together a plan to get there based on weaknesses and strengths.
I’m wondering if this is always the best approach. It often not only informs the process we take but also dictates it. I think it largely depends on the system we are operating in. If it is a healthy system with lots of trust and open communication perhaps we have a good shot at crafting a plan that will get us to a better place.
If like most organizations we have issues and dysfunctions then who decides what the outcome looks like is often those who have an agenda or are looking only at part of the picture. Without hearing all the voices and considering the systemic issues in the organization we may blindly latch on to an outcome that is a short term solution. And when we cut out certain voices because we think we know better we are on shaky ground.
We need some strong systems thinking in organizations. We need good conversations with all the key players – not just those with an agenda. And if we aren’t willing to pursue a process that includes those difficult conversations and laying aside our own egos then we shouldn’t be surprised when we end up where we’ve already been.
What do you think? Is process more important than outcome?
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